Refund policy

Last updated: 17 August 2026. This policy covers paid Featuregatebase enrollments confirmed by invoice.

Eligibility

Full refunds are available if you cancel at least seven calendar days before your cohort start date and have not downloaded more than introductory materials.

Timeframe

Refund requests must arrive within fourteen days of payment for self-paced Pulse seats unused beyond the first module, or within the seven-day pre-cohort window for live Beacon and Orbit programs.

Full vs partial refunds

Full refunds apply when eligibility criteria above are met. Partial refunds may be offered at our discretion if a live program is disrupted by Featuregatebase (for example, instructor cancellation without a substitute). After a cohort begins, fees are generally non-refundable except where required by law.

Non-refundable items

Third-party processing fees, completed private workshops after delivery begins, and custom audit work already performed under Orbit are non-refundable.

Refund process

Email contact@featuregatebase.digital with your invoice number, full name, and reason. We confirm receipt within two business days.

Processing time and method

Approved refunds are returned to the original payment method within ten business days. Bank timelines may add additional days.

Cancellation by Featuregatebase

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid.

Exceptions

Statutory rights under Thai consumer law remain unaffected. Documented medical emergencies may be reviewed case by case for credit toward a future cohort.

Contact for refund requests

Phone: 662 2215683 · Email: contact@featuregatebase.digital